Order by 9:30am for Guaranteed Business address Same Day Delivery by 5pm, Monday - Friday
Order by 12:30pm for Guaranteed Same Day Auckland Delivery, Monday – Friday.
Order by 08:30am for Guaranteed Same Day Auckland Delivery, Saturday only.
Currently we offer Auckland only delivery, Monday to Saturday. We can deliver on a Saturday if your order is placed by 08:30am Saturday morning.
We offer FREE delivery on all flowers and gift baskets in the Auckland Metro area!
Our couriers will aim to have work addresses delivered by 5pm and residential addresses by 7pm (Business deliveries that are to a rural address may be an exception to these times). To make this delivery time orders must have left off of the first courier run at 9:45am.
Auckland Metro - FREE Delivery
Outer/Rural Auckland Delivery Surcharge - Delivery surcharges apply for some outer and rural areas. Please select your suburb once you have added an item to cart and any surcharge fees will be advertised.
Add on Items - Items such as chocolates, candles and wine will incur a $20.00 delivery fee when purchased on their own.
Re-Delivery Charge - If you supply us with an incorrect address or delivery is unable to be made on the first attempt, which requires the couriers to re-deliver the flowers, there will be a re-delivery charge of $20.00
FREQUENTLY ASKED DELIVERY QUESTIONS
Where does The Flower Delivery Company deliver to?
The Flower Delivery company delivers to all Auckland Metro addresses, Monday to Friday, on a same day courier run. We are able to deliver to many rural Auckland addresses, please see below.
Can The Flower Delivery Company deliver to rural addresses?
Yes The Flower Delivery Company can deliver to a number of rural locations, however there is a surcharge associated with rural delivery. Please select your suburb once you have added an item to cart and any surcharge fees will be advertised. The following locations are considered rural by the floral courier company:
NORTH: Albany Rural, Arkles Bay, Army Bay, Coatesville, Dairy Flat, Gulf Harbour, Hatfields Beach, Manly, Matakatia, Millwater, Orewa, Paremoremo, Red Beach, Red Vale, Silverdale, Stanmore Bay, Stillwater, Whangaparoa.
EAST: Beachlands, Maraetai, Tuscany Estate and Whitford.
SOUTH: Alfriston, Ararimu, Ardmore, Bombay, Brookby, Buckland, Clarks Beach, Clevedon, Drury, Hunua, Karaka, Kingseat, Opaheke, Paerata, Papakura Rural (Past Ponga Road), Paparimu, Patumahoe, Pokeno, Pukekohe Township, Ramarama, Red Hill, Runciman, Tuakau, Waiau Pa and Waiuku.
WEST: Cornwallis, French Bay, Henderson Valley Rural, Herald Island, Huapai, Kumeu, Langholm, Muriwai, Oratia, South Titirangi, Scenic Drive, Swanson Rural, Taupaki, Waiatarua, Waima, Waitakere Township, Whenuapai, Wood Bay, and Woodlands Park. (We are unable to deliver to Bethells Beach, Huia, Piha and Parau)
Can I send flowers anonymously?
You are more than welcome to send flowers anonymously. All flowers are delivered with a card, and will have your gift message written on this. If you are wanting to keep the flower delivery anonymous, then simply specify so in the gift card message section and we will ensure that your name is not signed at the end of your message.
By what time do I need to have ordered if I want same day delivery?
To qualify for our Guaranteed Same Day Auckland delivery service between Monday - Friday, your order must be in by 12:30pm.
Our couriers will aim to have work addresses delivered by 5pm and residential addresses by 7pm. (Business deliveries that are to a rural address may be an exception to these times) Busy periods may result in deliveries being completed outside of these hours.
Please note: you do not need to leave ordering your flowers to the date you want them delivered. You can place an order for them to be delivered on a future date & we will ensure that this happens for you.
Can you guarantee delivery on a specific date?
We guarantee that all deliveries are made on the date specified when you placed your order. We have a great system in place, that ensures that orders are dispatched on the correct date to suit all of our customers specifications.
If you would like to change the date of delivery from what you had originally specified then feel free to phone us free on 0800 23 88 90, or email us at firstname.lastname@example.org to change this date.
Does The Flower Delivery Company deliver flowers on a Saturday or Sunday?
We offer a full delivery service Monday - Friday. We can deliver on a Saturday if your order is placed by 3:00pm the Friday before delivery.
We only offer a full delivery service on a Saturday and Sunday for events such as Valentine's Day and Mother's Day.
What happens if I pay the wrong delivery fee?
On the odd occasion that you have paid the wrong delivery fee, then one of our friendly team members will be in contact with you to resolve this issue for you.
Can deliveries be made to business addresses or hospitals?
Most certainly! Deliveries can be made to all Auckland address that are not classed as rural. Please ensure that when you are having them delivered to a business address or hospital that you include all the correct delivery details. This can include business names and hospital wards and room numbers.
When will the flowers arrive?
We use an independent courier driver we can not specify a set time that the flowers will arrive. We do have two courier runs that leave from our base at 10.00am and 1.00pm. If you do need the flowers delivered as early as possible, then please make note of this to us and we will do our best to have that on the first courier for you.
If at any stage, you are wanting to know the status of your delivery or an estimated time of arrival then please call us free on 0800 23 88 90.
What happens if my recipient is not present at the time of delivery?
Our courier company has been dealing with flowers deliveries for over 10 years, making them experts in what they do. If your recipient is not home at the time of delivery they will be left in a place the courier drivers deem safe, cool & out of direct sunlight. They will leave a note in your recipients letter box advising them that they attempted to make a delivery while you were not at home and where they have left your delivery.
If you are aware that your recipient won't be home when delivery is going to be made and would like the flowers to be delivered to a specific location around the home or business, then please detail that for us, so we can pass that information on to our courier.
Should the courier be unable to leave the flowers in a safe place, the delivery will have to be re-attempted at a later time. A re-delivery fee will be incurred.